The team
Anteneh Negash
Software engineer, fifteen years building systems. Started this after taking five family members to five different independent practices in a single month and watching the same thing break at every front desk — including his own son filling out the same multi-page paper intake form twice in three weeks, once at the pediatrician and again at the allergist, with nothing carried across. Handles the US side: contracts, systems, and being the person you call when something goes wrong.
Naomi Kebede
Years of call-centre experience. She trains and coaches the coordinators who answer your phones, listens to their calls every week, and fixes what she hears before it reaches you. She runs the day-to-day work on your account.
Dr. Ruth Mitiku, MD
Physician. Recruits, trains and manages our coordinators in person. She writes the escalation rules — what a coordinator does the moment a call turns clinical — and she is the reason those rules are written by someone who has actually taken that call.
Dr. Barkot Negash, MD
Physician and internal medicine resident in the US, with about a year as a medical scribe before residency. That combination means she has sat on both sides of the documentation problem — writing the note and living with the chart afterwards. She keeps our workflows honest against how a US outpatient practice actually runs.
How we are set up
A small team, run by us directly.
The company is Folga Health LLC. We recruit, train and manage the people who work on your account ourselves, and Dr. Mitiku trains them in person. Each of them signs a written agreement with us first. There’s no staffing agency in between, and nothing about your practice is handed to someone we haven’t met.
If you want to know exactly how your data is accessed and by whom, that’s a fair question and we’ll answer it in detail on a call. The controls we hold ourselves to are on the security page.
How to judge us
On the work, not on our say-so.
We run the work for you free for the first thirty days. At the end of it you have a month of finished work to look at — the calls handled, the forms completed, the items sent back to you and why — and you decide from that. Every week you get it in writing.
Nothing about it is hard to leave. There is no system to rip out, no contract to exit, and nothing your staff has to un-learn. The security page sets out exactly what we do with your data and what has to be in your hands before we touch a record.
Talk to one of us directly.
You get one of the four of us, not a sales rep.