One job. One hour of your time. Thirty days free.

Start to finish

• The first call · 15 minutesYou tell us the one job you would hand over first. We tell you whether we can take it, and what it would cost. We don’t run an assessment, we don’t need your numbers, and we won’t ask you to sit through a deck.
• Paperwork · Days 1–3We sign a Business Associate Agreement, complete our risk analysis, and check your payer and EHR-vendor contracts for anything that restricts how your data may be accessed and handled. If something blocks it, we tell you and we stop.
• Access and handover · About an hour of your timeNamed logins for our coordinators, scoped to only what the job needs. Then one call where a member of your staff walks us through how they do it today. That call is the entire onboarding burden on your side.
• We start on one job · Week 1Work goes to one place — a shared queue, an inbox, a folder, whatever fits how you already operate. Nothing new for your staff to install or learn. It comes back finished.
• You get a weekly count · Every FridayWhat we did, how much of it, what we sent back to you and why. Plain numbers, not a dashboard you have to log into. This is also how we find the next job worth taking.
• Thirty days, free · Day 30Then we talk about what it was worth. If it didn’t visibly help, there’s nothing to unwind — no software to rip out, no contract to exit, nothing your staff has to un-learn.

Turn-on order

By risk, not by headline.

The obvious thing to sell is “we answer your phones.” We deliberately do that last. Handing over the main line before a team knows your practice is how outsourced front offices earn their reputation.

• Paperwork first. Intake, records requests, eligibility checks. Nothing time-critical, nothing on the phone.
• Then outbound calls. Payer follow-up, prior-auth chasing, filling cancelled slots. Outbound is where a coordinator learns your payers without a patient waiting on the line.
• Inbound last. Your main line is the highest-trust thing you can hand over, so it goes last — not first, however good the demo looks.

What stays yours

We don’t touch the patient relationship.

• The same coordinators, every day. They learn your schedule, your payers and your physicians. You will know their names. If someone is out, their backup is a person who already knows your practice, not whoever is on shift.
• Nothing for your staff to install or learn. We work inside the systems you already use. There’s no Folga software your team has to adopt — the tooling is ours to worry about.
• Anything clinical comes straight back. The same minute. We never triage, never advise, never suggest a diagnosis or a code. If a patient starts describing how they feel, that call goes to you.
• You can stop at any time. Month to month. We hand back everything we hold, in whatever format you want it.